Staple Design – Gwilym GJ …think, design, build, enjoy, think, evolve…..

Journeys in the world of VOIP

So…the VOIP project for Wanaka Wastebusters continues. Most of the bases have been covered in the last few weeks:

• Tested the Kiwilink service with a variety of hardware and software phones. PAP2T, X-Lite etc. Call quality is very good 90% of the time and choppy around 4pm…hmmm…hopefully a new ADSL link fullspeed in both directions will solve that
• Have setup auto attendant features and voicemail, nice and easy
• Blind transferring a call has been a bit more of an issue. In X-Lite it is disabled in the free version and PAP2T’s don’t seem to have a good speed dial method. Kiwilink has been exceptional in trying to find a solution – so far the easiest seems to be to use dedicated VOIP phones over ATA’s with analogue phones – will up the investment price a bit

One of the outcomes for me has been to see how VOIP technology, maybe technology in general, has evolved over time. The standards and even the hardware has been around for a few years but it has still not bedded in as a simple flexible solution: system components require extensive configuration, quality is variable and trouble shooting still an art not a science.

Depolying a VOIP PBX is not yet a turn key industry,  but the advantages still greatly outweigh the disadvantages.